Terms and Conditions

www.my.dgflazz.com is a website that is controlled by Mi Han Sdn. Bhd. By accessing and becoming a member, you acknowledge and agree to each of the terms and conditions stated below.

Please note that we may add, change and delete terms and conditions at any time without prior notification. The Terms and Conditions need to be read periodically. As long as you use the website www.my.dgflazz.com after the terms and conditions have been changed, the use of the website is based on obedience with the latest terms and conditions.

1. Definition

1. Mi Han Sdn. Bhd. is a limited liability company that operates the web portal my.dgflazz.com, a marketplace that sells digital products sold by registered sellers. Hereinafter referred to as DGflazz.
2. www.my.dgflazz.com is DGflazz website
3. Terms and Conditions are an agreement between users, both buyers and sellers, with DGflazz, which contains every rule regulate the rights and obligations of each party.
4. Users are parties who use DGflazz website, including but not limited to buyers, sellers, or other parties who visit DGflazz website.
5. Buyers are users who are registered on DGflazz website and make requests for goods sold by sellers.
6. Sellers are users who are registered on the DGflazz website and make offers of goods to buyers who is registered on the DGflazz website.
7. Goods are tangible or intangible (digital) objects that can be sent through DGflazz system from Sellers to Buyers
8. The official DGflazz's banking account are accounts agreed upon by DGflazz and Users to process buying and selling transactions at DGflazz. The official DGflazz's banking account can be seen on the page https://dgflazz.com/docs/article/zJPR7X

2. Account, Balance, and Security

1. DGflazz does not charge registration fees to Users
2. Users can act as Buyer and Seller
3. DGflazz without prior notification to Users, has the authority to take the necessary actions for any alleged violation or violation of the Terms & conditions and/or applicable laws, namely actions in the form of deactivating user accounts and/or deleting user accounts.
4. DGflazz has the authority to close stores or User accounts either temporarily or permanently if fraudulent transactions and/or violations of DGflazz's terms and conditions are found.
5. DGflazz has the authority to make adjustments to reputation and user data if necessary in order to improve DGflazz services.
6. DGflazz has the authority to freeze the User's balance if fraud is found/suspected of fraudulent transactions and/or violations of DGflazz's terms and conditions.
7. The user is personally responsible for maintaining the confidentiality of the account and password for all activities that occur in the user's account.
8. DGflazz will not ask for a username, password or SMS verification code or OTP code belonging to a User account for any reason, therefore DGflazz urges Users not to provide this data or other important data to parties acting on behalf of DGflazz or other parties whose safety cannot be guaranteed.
9. User hereby declares that DGflazz is not responsible for any loss or damage arising from misuse of User's account.
10. Sellers are prohibited from promoting shops and/or goods directly using private message, product discussions, or product reviews that can disturb the convenience of other users.
11. Users are prohibited from creating and/or using devices, software, features and/or other tools that aim to manipulate the DGflazz system, including but not limited to: (i) manipulation of Seller data; (ii) browsing activities (crawling/scraping); (iii) automation activities in transactions, buying and selling, promotions, etc.; (iv) adding products to the storefront; and/or (v) other activities that can reasonably be assessed as system manipulation actions.

3. Purchase

1. Buyer can Purchase at DGflazz by first integrating through the connection provided by DGflazz.
2. Buyer must top up some balance before making a transaction, by making a transfer to the DGflazz account.
3. Any balance that has been received on the Buyer's account cannot be refunded.
4. Each transaction that occurs will deduct the balance in the Buyer's account. If the transaction is declared a failure, it will be returned to the Buyer's account balance.
5. If the balance in the Buyer's account is insufficient to Purchase, then every transaction that occurs will fail automatically.
6. DGflazz has the right to refuse any payment without prior notification if there is an indication of fraud or violation of law in Malaysia regarding the flow of funds that has occurred.
7. Buyer agrees not to notify or submit proof of payment and/or payment data to parties other than DGflazz. In the event of a loss due to notification or delivery of proof of payment and/or payment data by the Buyer to another party, this will be the responsibility of the Buyer.
8. The Buyer fully understands and agrees that the invoice issued is on behalf of the Seller.
9. Any problems that occur between the Buyer and the Seller regarding the goods purchased, are the responsibility of each party. DGflazz only acts as a mediator. DGflazz has the authority to make decisions on unresolved transaction issues due to the absence of an agreement, both between the Seller and the Buyer, by looking at the available evidence. DGflazz's decision is a final decision that cannot be contested and is binding on the Seller and Buyer to comply with it.

4. Sales Transaction

1. Seller are prohibited from manipulating prices and selling items that are prohibited in the "Type of Goods" provisions
2. Seller is obliged to provide a complete explanation of the goods being sold.
3. Each successful sales transaction will be added to Seller's balance after deducting the commission set by DGflazz.
4. Seller's balance can be withdrawn 1 day after the transaction is stated successful.
5. In the event that there is a suspicious transaction, DGflazz has the right to hold the Seller's balance until it receives information and explanation from the Seller and Buyer.
6. DGflazz has the right to withhold the Seller's balance if there is an indication of fraud by the Seller.
7. If the transaction is declared successful, but then fails due to the seller's mistake. Then the commission that has been set will not be returned for the transaction.
8. Any problems that occur between the Buyer and the Seller regarding the goods purchased, are the responsibility of each party. DGflazz only acts as a mediator. DGflazz has the authority to make decisions on unresolved transaction problems due to the absence of an agreement, both between the Seller and the Buyer, by looking at the available evidence. DGflazz's decision is a final decision that cannot be contested and is binding on the Seller and Buyer to comply with it.
9. DGflazz has the right to deactivate products from sellers that do not comply with the terms and conditions that apply.

5. Commission

1. DGflazz enforces a commission system for every successful transaction. Commission is charged to the Seller.
2. The commission amount is listed on each product registered by the Seller on the DGflazz website
3. Any changes to the commission system will be notified no later than 1 week before the new commission system takes effect.

6. Settlement

1. Withdrawals will be processed within 1x24 hours on working days.
2. Additional fee due to banking administrative fee in disbursement will be charged to Seller.
3. In the event that there is an alleged violation of the DGflazz Terms and Conditions, fraud, manipulation or crime, the User understands and agrees that DGflazz has the right to take action to examine, freeze, delay and/or cancel the withdrawal of funds made by the User.
4. Checking, freezing or delaying the withdrawal of funds as referred to in point c can be carried out for as long as required by DGflazz.

7. Type of goods

The following are items that are prohibited from being traded on the DGflazz website:

1. All types of drugs or other substances whose circulation is prohibited or restricted according to applicable legal provisions, including but not limited to the provisions of the Narcotics Law, Psychotropics Law, and Health Law. Also included in this provision are hard drugs, drugs that require a doctor's prescription, anesthetics and the like, or drugs that do not have a distribution permit from the Food and Drug Supervisory Agency.
2. Other items that violate the legal provisions in force in Malaysia.
3. Cash
4. Any digital product that does not have a legal entity and is sourced from a provider whose legal entity cannot be verified.
5. Electronic Money that does not yet have a license from Malaysia Bank.
6. Fictional non-physical goods.

8. Price

1. All prices listed on the DGflazz website are in Ringgit
2. The price of goods is set by the seller. Sellers are prohibited from manipulating the price of goods in any way.
3. Sellers are prohibited from setting unreasonable prices on the DGflazz website. DGflazz has the right to carry out inspections and/or product deletion on the basis of unfair pricing.
4. The Buyer understands that errors in price information and other information caused by not updating the DGflazz website page due to the browser / ISP used by the Buyer are wholly the responsibility of the Buyer.
5. Users understand and agree that any problems and/or disputes arising from disagreements between Sellers and Buyers regarding prices are not DGflazz's responsibility.

9. Tax

1. The seller understands and agrees that the seller's income tax will be reported and managed by each seller himself in accordance with the applicable tax provisions in the laws and regulations in Malaysia.
2. DGflazz does not provide tax invoices to buyers, DGflazz acts as a mediator between sellers and buyers. Buyers can contact the seller directly regarding tax related matters.
3. Users agree to carry out their respective tax obligations according to the applicable tax provisions and regulations in Malaysia.
4. The seller fully understands and agrees that the invoice issued is on behalf of the seller.

10. Refund

Users will release DGflazz from claims for compensation and protect DGflazz (including the Parent Company, directors and employees) from any claims or demands, including reasonable legal costs, made by third parties arising in the event that Users violate this Agreement, use of DGflazz Services improper and/or User's violation of the law or the rights of third parties.

11. Law

These Terms and Conditions are regulated in accordance with the laws apply in Malaysia.

12. Disclaimer of Warranties and Limitation of Liability

DGflazz is a web portal with a Customer to Customer Marketplace model, which provides services to Users to become Sellers and Buyers on the DGflazz website. Thus the transactions that occur are transactions between DGflazz members, so Users understand that the limitation of DGflazz's responsibility proportionally is as a web portal service provider

DGflazz always strives to keep DGflazz Services safe, comfortable and functioning properly, but we cannot guarantee that continuous operation or access to our Services can always be perfect. Information and data on the DGflazz website may not occur in real time.

The user agrees that you utilize the DGflazz Service at the User's own risk, and the DGflazz Service is provided to you on an "AS IS" and "AS AVAILABLE" basis.

If you have a dispute with one or more users, you release DGflazz (including the Parent Company, Directors and employees) from claims and demands for damages and losses (actual and implied) of every kind and nature, known and unknown, that arise of or in any way connected with the dispute. Thus, the User intentionally releases all legal protections (contained in laws or other legal regulations) which will limit the scope of the provisions of this release.

To the maximum extent permitted by applicable law, DGflazz (including its Parent Company, directors and employees) is not responsible, and you agree not to hold DGflazz liable, for any damages or losses (including but not limited to loss of money, reputation, profits , or other intangible losses) resulting directly or indirectly from:

• User's utilization or inability to use the DGflazz Service.
• Prices or other instructions available in the DGflazz service.
• Delays or interruptions in DGflazz Service.
• Negligence and losses caused by each User.
• Intellectual Property Rights Violation.
• Disputes between users.
• Defamation of the other party.
• Any misuse of goods that have been purchased by the User.
• Losses due to unofficial payments to parties other than the Official DGflazz Account, which in any way act on behalf of DGflazz or negligence in writing accounts and/or other information and/or bank negligence.
• Viruses or other harmful software obtained by accessing, or connecting to the DGflazz service.
• Any glitches, bugs, errors or inaccuracies in the DGflazz Service.
• Damage to the User's hardware from the use of any DGflazz Service.
• Content, actions, or inaction of third parties, including those related to products on the DGflazz website which are allegedly fake.
• Enforcement action taken in relation to User account.
• There are hacking actions carried out by third parties to user accounts.

13. Force Majeure

1. Force Majeure in this Agreement means events that occur beyond normal human capabilities to prevent them including but not limited to accidents, natural disasters, riots, fires, floods, explosions, mass strikes, wars, embargoes, changes to laws and regulations, changes in government policy, and any other events beyond the control of the Parties that cause the Parties to be unable to carry out their obligations in accordance with this Agreement, including events which, although still within the ability of the Parties to prevent them, will result in enormous losses for the Parties .
2. In the event of a Force Majeure situation, each Party must notify the other Party regarding the Force Majeure at the latest of 3 x 24 hours after the situation arises.
3. In the event of a Force Majeure event that results in one of the Parties being unable to carry out its obligations listed in this Agreement, or if the Force Majeure causes the obligations of one of the Parties to be delayed, then the obligations of that Party under this Agreement will be extended for the period of the Force Majeure event. Such majeure without prejudice to the obligations under this Agreement.